Achieve PMF & Unlock Sustainable Growth

Hi, I’m George, Customer Success Specialist. I will help you:

discover key insights about your customers,
retain and grow revenue,
build loyalty, by turning customers into fans.

Achieve PMF & Unlock Sustainable Growth

Hi, I’m George, Customer Success Specialist. I will help you:

discover key insights about your customers,
retain and grow revenue,
build loyalty, by turning customers into fans.

What I Do

I build, implement and develop Customer Success programs and initiatives

Tools & Processes

Implement new tools aligned with your objectives, optimizing efficiency.
Manage the existing tool stack and optimizing usage.
Create & maintain comprehensive playbooks with standardized procedures and best practices.

Customer Intelligence

Create reports and dashboards with valuable insights and trends from customer data.
Identify improvement areas by analysing touch points and customer feedback.
Provide relevant metrics for data-driven decision-making.

Planning & Forecasting

Develop accurate renewal and upsell forecasts from historical data and market trends.
Proactively identify at-risk customers and implement targeted retention strategies.
Efficiently tier and assign customers to CSMs, ensuring personalized attention and fostering long-term relationships.

How I Work

I employ a holistic customer-centric approach that brings together all departments

1

Assess

I conduct a thorough assessment of your company’s Customer Success maturity model. Together, we will gain valuable insights into your current practices and identify areas for improvement that will drive your success.

2

Design

By developing and documenting processes that align with industry best practices, I create a tailored approach that maximizes customer satisfaction and positions your business for long-term success.

3

Implement

Through personalized coaching, comprehensive training, or interim leadership, I empower your teams to deliver exceptional customer experiences and achieve measurable results.

Get Started

Book a free 30 minute 1-on-1 discovery call

About me

I have unwavering passion and energy for people and relationship building

Eight years in customer-facing roles (thus far) has taught me that a business succeeds when its customers derive value from its products. It is also the ultimate test of the product-market fit equation.

As founders break their sweat building solutions they believe in, I enjoy applying my diverse skillsets in building a foundation that ensures customers get the most ROI. Win-Win!

Working with startups is a no-brainer because I consider myself resourceful, visionary, and driven. These traits serve me well as I embrace ambiguity, make decisions, and build up in an environment that thrives on uncertainty.

Beyond 9 to 5, I’m a digital branding hobbyist – building websites that elevate personal brands.

My Skillsets

Customer Success

Proven ability to build strong relationships with customers, through positive interactions that foster brand loyalty

Hubspot
Pipedrive
Intercom
Slack

Business Intelligence

Well-versed in analysing and visualizing data to help organizations make data-driven business decisions

Microsoft Excel
Power BI
Looker

My Skillsets

Digital Marketing

Advanced knowledge and experience in social media marketing campaigns, web presence and e-commerce

GoHighLevel
Wordpress
Woocommerce
Meta Business Suite
Google 4 Analytics

Project Management

Successfully managed cross-functional teams in complex onboarding, adoption and implementation projects

Notion
Jira
Clickup

Let’s Talk!

Interested in collaborating or networking with me? Feel free to reach out